At VASTRAAL, we aim to provide a smooth shopping experience. Please read the following return, exchange, refund, and cancellation terms carefully. For order-related queries, contact us at: Email: Ankurbusinessdevelopers@gmail.com Call / WhatsApp: +91 9925558779 Cancellation Policy Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled through our website. For prepaid or partial-payment orders cancelled before shipment, the eligible amount paid will be refunded to the original payment method. Return Policy Returns and exchanges are available only on eligible products. For most products, the return/exchange window is 3 days from delivery. Products must be unused, unwashed, unworn, and returned with original tags and packaging. Customized or altered products are not eligible for return or exchange. Requests raised after the applicable return period may not be accepted. Return/exchange charges may apply depending on the reason for return. If reverse pickup is unavailable at your location, you may need to self-ship the product after approval from our team. Damaged or Wrong Product If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery with: Order details Clear product photos Packaging photos Unboxing video After verification, we will provide an appropriate replacement, exchange, or refund. Refund Policy Once the returned product is received and passes our quality check, the refund will generally be initiated within 5–7 business days. Prepaid Orders: Refunds will be processed to the original payment method. Partial-Payment Orders: The online amount paid will be refunded to the original payment method, subject to applicable deductions. COD Orders: Approved refunds may be processed through bank transfer or UPI after receiving the required details. The final credit time may vary depending on your bank or payment provider. Shipping Charges Original shipping, return shipping, reverse pickup, or handling charges may be deducted for customer-requested returns. If the product is confirmed to be damaged, defective, or incorrect due to an error from our end, applicable return shipping charges will not be charged to the customer.